Arthur Andersen Report

Shared Services Business Case

ATTACHMENT 2: DEPARTMENT AND VENDOR SURVEYS

Department Surveys

The following departments in Carbondale received the customer needs survey:

• Plant and Services Operations
• Airport
• Bookstore
• Library
• Housing
• Student Center
• College of Liberal Arts

The following departments in Edwardsville received the customer needs survey:

• School of Dental Medicine
• Facilities Management
• Housing
• Office of Information Technology
• Food Service
• College of Arts & Sciences
• University Services to East St. Louis Campus
• Lovejoy Library
• Bookstore

The following departments in Springfield received the customer needs survey:

• Surgery
• Medicine
• Facilities and Services

Vendor Surveys

The following vendors for Carbondale received the vendor customer needs survey:

• Schimpf Construction, Inc.
• Allen Foods Inc.
• Kennedy Bookstore
• BT Office Products

The following vendors for Edwardsville received the vendor customer needs survey:

• Fru Con Corporation
• Central States Coca Cola
• Ikon Office Solutions
• Columbia Dentoform Corporation

The following vendors for Springfield received the vendor customer needs survey:

• Ford Printing
• Ebsco Industries Inc.
• Bergen Brunswig
• Specialty Underwriting Inc.

Copyright © 1998, Board of Trustees, Southern Illinois University
Last updated: 07 December 1998