Shared Services Recommendations

1. Strategy
2. Operational Performance
   1. Key Operational Improvements
      1. Process Improvements
      2. Purchasing Improvements
      3. Disbursements Improvements
   2. Performance Goals
      1. Measures of Cost
      2. Measures of Quality and Time
   3. Organizational Alignment
3. Human Resources
   1. Cost Savings Related to Staffing
   2. Staffing Rationale
   3. Job Responsibilities
      1. Administration
      2. Purchasing
      3. Disbursements
      4. Information Technology
   4. Training
4. Information Technology
   1. Key Assumptions
   2. Profile of System Users
   3. Oracle Infrastructure
   4. Implications of Shared Service Center Oracle Design

Key Implementation Decisions

1. Cost-Benefit Analysis
2. Risk Assessment
   1. Shared Service Center Success Factors
   2. Shared Service Center Risk Factors
      1. Operational Risks
      2. Technology Risks
3. Implementation Plan
   1. Initiate Project Start-up
   2. Develop Change Management Plan
   3. Select and Prepare Location
   4. Redesign Policies, Procedures, and Workflows
   5. Design Technical Infrastructure
   6. Address Human Resources Issues
   7. Develop SSC Implementation Workplan